Code of conduct
- Every member shall abide by the objectives and rules of the Association.
- Members will abide by the legislation of the Netherlands.
- Members shall not seek business or conduct business by improper or illegal means.
- Members will always work solely in the best interest of the clients by whom they are retained.
- Members will not misrepresent themselves, the services which they offer, any subject property or the Association.
- Members will not accept instructions from clients whose requirements they cannot meet.
- Members will maintain regular client contact to keep their clients informed as to progress, lack of progress and action being taken.
- Any interest in a subject property must be declared to a client from the beginning.
- Members will ensure that each client is aware of the terms and conditions upon which the services are being supplied.
- All members will indemnify and hold harmless the Association against any claims arising from their activities.
- When holding client’s monies, members will hold such monies in a designated and regulated bank account and will maintain clear records of that account.
- Members shall not misrepresent their class of membership nor will they claim membership when their membership has ceased.
- Any alleged breach of the rules of conduct or in the case of a dispute or appeal, the issue will be judged by the Council of the Association. The decision of the Full Council will be binding.
- Members will treat with confidence all information supplied by clients.
- Members will have relocation services as their core business.
- Members may not accept any commissions, payments or other inducements offered by any third party as a result of transactions undertaken on behalf of a client without the prior knowledge and agreement of that client.
